AnyTech365 recrute plusieurs profils

AnyTech365 recrute plusieurs profils 

AnyTech365 recrute plusieurs profils sur CasaBlanca, reprtis comme suit :

~ Dutch Technical Support Agent - CasaNearShore .

~ Dutch Speaking Sales Representatives in Call Reception - CasaNearShore .

~ Qualiticien Centre d´Appel - Casablanca

~ Business intelligence consultant - Casablanca

~ Bilingual Compliance Team lead - Casablanca

 AnyTech365 est l’entreprise leader en solutions de sécurité IoT (Internet Of Things) en Europe, nous fournissons un service d’aide, de protection et de support des plus professionnels dans notre secteur pour l’ensemble des appareils connectés à Internet.

Avec plus de 350 employés sur la Costa Del Sol, en Espagne, AnyTech365 a été classée entreprise technologique à la croissance la plus rapide en Espagne et 27ème en Europe selon le prestigieux Financial Times.

Nous sommes partenaires officiels de grandes entreprises renommées telles que Media Markt, Panda et bien d’autres.

L'attitude, la performance, l'engagement et le travail d'équipe sont les fondements et les valeurs qui définissent notre entreprise.

Fondée il y a tout juste 5 ans, AnyTech365 a connu une croissance exponentielle en passant de 70 à plus de 300 employés en seulement 2 ans grâce à une politique axée sur l’évolution de nos salariés.

AnyTech365 recrute :

~ Dutch Technical Support Agent - Casa NearShore

Poste :

As part of our establishment in Morocco, AnyTech365 is recruiting for its new office at CasaNearShore Technical Support Technicians who will be responsible for:

• Receiving calls, assisting remotely and responding to electronic requests.

• Understand and use best practices to provide first level support and the best possible customer service as soon as possible.

• Perform remote cleaning as indicated.

• Resolve problems from the first call, as far as possible, using the knowledge retained during the training and searching through the available documentation.

• Record problems in the database.

• Possess the ability to dynamically understand and retain changing information in relation to the support department and the organization. A positive attitude and positive behavior are expected. Demonstrate a high level of responsibility for all operational tasks and respect the expected standards 

Profil recherché :

• A Bac or higher education in Computer Science or IT

• At least one year of experience in a similar position

• Perfect command of Dutch and flawless speech quality.

• A sense of listening and service.

• Hardworking, involved, punctual and proactive. 

Postulez ici

~ Dutch Speaking Sales Representatives in Call Reception - CasaNearShore

Poste :

As part of our establishment in Morocco, AnyTech365 is recruiting for its new office at CasaNearShore sales representatives in Call Reception who will be responsible for ensuring the activation of the partner software and subsequently presenting our services to the customer and retaining their loyalty.

In this context, you will be responsible for:

• Welcoming customer calls and presenting the company.

• Listen and diagnose their needs and connected devices in order to provide them with the appropriate solution.

• Apply the defined processes and master the use of tools.

• Present and explain our products to build customer loyalty.

• Make sure to reach the qualitative and quantitative objectives set by your manager 

Profil recherché :

• A Bac or more training in sales, business or commerce.

• At least one to three years of experience in a sales position.

• Perfect mastery of the Dutch language and flawless speech quality.

• A sense of listening and service.

• A good knowledge of IT

• Hardworking, involved, punctual and proactive.

Benefits and others

A very important remuneration. Average salary of 18,000 DHS.

• Rapid professional development.

• Largest uncapped premiums in our industry.

• CDI + CNSS + Private mutual insurance contract

• 100% paid training

• A stable and evolving position

• A pleasant working environment and atmosphere

• A highly motivating development plan

• Recurring challenges

Net salary + bonuses

9000 + Uncapped premiums of the largest in our sector 

Postulez ici 

~ Qualiticien Centre d´Appel - Casablanca

Poste :

Le rôle :

• Écouter, analyser et évaluation des appels en direct et enregistrés dans les tableaux de bord.

• Regarder, analyser et évaluer des sessions à distance dans des tableaux de bord.

• Offrir des séances de coaching sur la conformité aux agents commerciaux et techniques.

• Identifier les modèles récurrents de non-conformité.

• Organisation et animation de sessions d'étalonnage de conformité.

• Rôle actif dans la promotion de la conformité dans tous les domaines d'activité.

Profil recherché :

• Maitrise parfaite du francais et de l´anglais

• Experience dans un poste similaire

• Mínimum Bac

• Etre capable de travailler dans une équipe dynamique et orientée résultats

• Avoir un niveau élevé d'attention aux détails

• Etre très responsable

• Être capable de former

Postulez ici 

~ Business intelligence consultant - Casablanca

Poste :

Conceptualize, develop and maintain reporting solutions for monitoring and analyzing business performance for wide audiences within Power BI.

Maintain Power BI visualization suite including report access, building new reports, dashboards, and visualization solutions .

Work with end users by conducting ad hoc reporting, supporting special projects, leveraging data to identify and tell a story around the root cause of problems, and spearhead resolutions with a focus in reducing costs, increasing revenue, and improving processes.

Translate end-user requirements into technical specifications for development and BI teams.

Collaborate cross-functionally to improve current operations reporting to improve efficiency and provide recommendations on new data to capture for future analysis.

Apply various statistical modeling techniques to answer business questions; validate predictions and communicate findings clearly to all levels of the organization.

Profil recherché :

2+ years of experience in Power BI is required

Power BI or Tableau experience is required in an enterprise setting including report building, implementation and management of row-level-security, distribution of apps, reports, and datasets.

BA / BS in Finance, Economics, Mathematics, Business, Analytics, or quantitative study is preferred

Proficient in data modeling within Power BI.

Ability to work one-on-one with end users to discuss enhancements and resolve issues by providing actionable recommendations based on data.

Experience with Microsoft Power Platform synergies (Power Automate, Power BI, Power Apps)

Team player who can take initiative ability to meet deadlines, and effectively work cross-functionally.

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~ Bilingual Compliance Team lead - Casablanca

Poste :

Assist with the management of compliance activities

Assist with the compliance responsibilities and obligations of the organization including development, performance and maintenance

Assist in achieving complete compliance management systems in accordance with organization plans and adherence to legislation and agreed regulatory bodies' processes and procedures

Smooth running of the team

Achieve maximum profitability and growth in accordance with organization plans

Providing compliance coaching sessions to sales and technical agents.

Active role in promoting compliance in all areas of business.

Watching, analyzing and evaluating remote sessions into scorecards.

Providing compliance coaching sessions to sales and technical agents.

Profil recherché :

Perfect command of English / French and flawless speech quality

• At least one year of experience in a similar position

• Good sense of comprehension, listening and coaching skills

• Being able to work in a dynamic, result-oriented team

• Have a high level of attention to detail

• Be highly responsible

Additionally, you must embody our core values: Attitude, Commitment, Team Work, and Performance.

• Be positive and proactive with a “can-do” attitude.

• Be committed: to your role, to your goals, to your team, and to the company. Punctuality, reliability, and loyalty are rewarded.

• Be a team player: flexible, supportive, encouraging, prepared to listen and learn and improve together.

• Be able to perform! You will be required to resolve customer's issues and prioritize your workload under pressure.

Postulez ici